have you gotten yOUR #STICKYEYELINER YET?
A revolutionary new product, the 'easy button' of applying lashes - if you will. Our Sticky Eyeliner will save you a step, the mess, and the annoyance of dealing with traditional lash glue and help you get those lashes on and keep them staying on all day!
SAFE SHOPPING GUARANTEE
When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of the online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.
SHIPPING & FREE STANDARD SHIPPING
We offer FREE standard shipping on all U.S. orders over $65 and FREE international shipping on orders over $150. Most orders ship within 1 to 2 business days. Upon shipment, you will receive an email with your tracking information and estimated delivery date.
LOST/STOLEN PACKAGES + MISSING MAIL
Once a package shows a 'DELIVERED' status through the tracking information we are not responsible for refunding or sending out another order. It is your responsibility to make sure you input the correct shipping address. If you know you have problems getting mail to your residence then you need to alert the Postal Service to hold your mail at the post office so you can pick it up personally.
If your order is lost in transit then we will gladly replace it for you but a claim must be filed with USPS. You can file a missing package claim with them via this link:
https://www.usps.com/help/missing-mail.htm
INTERNATIONAL SHIPPING
We ship to lots of places around the world – just select your country at checkout. Please note that there are a few restricted products, and select locations may receive shipments in 3-5 days.
While beauty has no borders, International Orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival. When ordering from NeloCosmetics.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Nelo Cosmetics Inc. does not collect duties and taxes, and as smart as we are, we can not predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
RETURNS/EXCHANGES
All sales are final. With the exception of damaged items, all sales are made final once goods are received. If goods are damaged, please send a photo with the damaged good to us at support@nelocosmetics.com with the subject line: DAMAGED, and include your order number. Please note, for lashes, discrepancies may occur, so if the lashes differ from one another in regards to hair assignment, they are handmade and this does not constitute damaged items. Damages from shipping will need to be reviewed and we cannot guarantee this will resort to the replacement of the product. We do not accept any exchanges for any products.
ORDER CANCELLATIONS
Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or canceled.
ORDER CONFIRMATION
An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information.
Orders are processed in 1-3 business days. Most orders ship within 1 to 2 business days (excluding holidays and weekends.) Once your order has shipped you will receive an order confirmation via email with tracking information. If you place an order on Facebook or Instagram directly, the tracking number will update on those order pages.
I need to change my order or change my address, how can I do that?
Unfortunately, our orders process very quickly once they’ve been submitted, so we are unable to make changes once your order is in our system. To correct any errors with your order or your address information, we recommend contacting our customer care department via support@nelocosmetics.com to request a cancellation. If your order has not been processed, the order can be canceled and a new one can be placed. If the order has been processed, unfortunately, the order will ship as is and cannot be modified.
Can I return or exchange a product once I receive it?
ALL SALES ARE FINAL. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please send a photo of the damaged good to us at support@nelocosmetics.com with the subject line: DAMAGED, and include your order number. Please note, for lashes, discrepancies may occur, so if the lashes differ from one another in regards to hair assignment, they are handmade and this does not constitute damaged items. Damages from shipping will need to be reviewed and we cannot guarantee this will resort to the replacement of the product. We do not accept any exchanges for any products.
If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was canceled for your protection, as the payment information provided did not match the payment source. Please makes sure to contact your financial institution to confirm or update your payment details before placing a new order.
What are the eyelashes made of?
All of our premium lashes are cruelty-free and hypo-allergenic. Our Faux Mink lashes are made of high quality, soft and shiny silk or synthetic fibers to give the most naturally dramatic to natural lash look possible!
How many times can the eyelashes be used?
Our lashes are individually handcrafted and made to last through multiple wears of 15 – 25 times on average, 25+ if well maintained. (TIP: Whenever you “undress” your eyes, remember to (1) gently remove the glue from your false lashes with makeup remover and (2) place them back in their tray to maintain their natural shape.) Great lashes are definitely an investment worth taking!
How do I care for my false lashes?
Nelo Cosmetics products are made for multiple uses, but to ensure the longevity of your lashes, make sure to have a regular maintenance routine for your lashes. Glue and old makeup can build up and make your lashes look worn out and old, so follow these steps to provide the proper care your lashes deserve. After removing your lashes from your eyes, getting rid of the old glue is important. Hold the lash by the base, and pull the glue off gently using either your fingers or a pair of tweezers. The glue usually comes off in one try. If this is not the case, a few gentle pulls will do the trick. Keep your lashes safe by storing them in their original tray. By doing so, your lashes will look fabulous for re-wear.
Can I apply mascara to my false lashes?
Applying mascara to your false lashes is optional and not recommended as it can shorten the lifespan of your lashes. However, adding mascara gives you a more dramatic effect.
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SEE WHAT OUR CUSTOMERS HAVE TO SAY
The best sticky eyeliner EVER!! I've been very disappointed with other brands but not this time!! Thanks for your excellent product! You've got a new fan forever!❤
I have always loved the look of lashes, and I have tried nearly every type of lash system out there. Unfortunately they were all too time consuming or my eyes would react to the vapor of the glue or magnetic eyeliner. I had almost given up on using lashes until I was preparing for a black tie gala and vacation we have coming up and decided to try your liner. I decided to practice applying the liner and lashes to see how miserable I would be during the event and to my surprise and excitement…… my eyes never had a bad reaction to your liner and my lashes lasted all day!!! What began as a trial run has turned into a daily part of my routine! I feel great and I’ve gotten compliments of how beautiful I look even with a hat and face mask on!
Keep up the good work! You have a new customer for life
My lashes are easy to apply and stay put all day.
Love it!!!
Fantastic and works with every type of lash set!
The sticky eyeliner is the best I’ve used. It goes on easy and the lashes stay on all day and night. I will definitely reorder this eyeliner.
I love it I tried so many products before this but this One is easy to use and I got my strips
On I’m less than 5 minutes
Very easy to use..dried quickly..I ordered the clear and still used my black eyeliner.
Hi there, I am so happy that I tried your product and loved it. I normally do my false lashes and its very expensive but this is really great and easy to apply.
thanks so much give it a 10 out of 10 which is a 5 on your survey i will as well
